Across the US, workers are experiencing a seismic shift in workplace operations as AI literacy becomes a core part of business strategies. This is redefining roles and expectations, while workloads continue to increase and pressure intensifies.
As the employment landscape transforms, it has become clear that the future of work and talent will be defined by three main areas – continuous education, greater flexibility, and AI literacy. This is according to new research conducted by The Harris Poll, who discovered that employers who invest heavily in educational benefits and AI development gain key advantages.
Priya Krishnan, Chief Transformation Officer, Bright Horizons, said, “AI is rewriting job descriptions fast… employers who invest in education benefits and AI training now will build resilient, innovative teams.”
AI skills demand heightens with workloads
According to the 2025 EdAssist by Bright Horizons Education Index, 42% of US employees are expecting AI to significantly change their role over the next year, despite only 17% actively using AI on a frequent basis. However, the report revealed that the increased adoption of AI is not the key talking point – it’s the urgent skills mandate AI has triggered.
Workers now feel they have to evolve to remain competitive, with 32% feeling increased pressure to learn new skills because of AI, an increase from 26% in 2024. The demand for upskilling comes as workforce stress hits new heights. For instance, 81% of employees report being pushed to take on greater workloads, and 80% stated they are expected to deliver work faster.
AI has the ability to reduce some of this strain, but without proper guidance and training, employees will struggle to use it effectively. The report found that the adoption of AI technology rises to 76% when employers provide AI training, while workers who have access to training (84%) reported feeling more prepared for potential changes than those without (48%). Essentially, effective training turns uncertainty into confidence.
Ultimately, 34% of those surveyed said they feel unprepared for changes driven by AI, and 42% said their employers expected them to develop their understanding of AI alone, without any formal training.
“AI is rewriting job descriptions faster than most organisations can keep up,” said Priya Krishnan, Chief Transformation Officer at Bright Horizons. “Employers who act now will not only close important skill gaps but also build a culture of resilience and innovation. This is not about chasing trends but creating a workforce that thrives in a world where technology and human capability advance together. Education benefits, flexible learning, and AI literacy are the foundation for long-term competitiveness.”
Education benefits drive retention and readiness
The EdIndex highlights how investing in employee education can pay off, both for employees and employers. However, challenges are still present, with a key concern being financial…
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