Human Resources is an area in many organisations where AI can have significant operational impact. The technology is now being embedded into day-to-day operations, in activities like answering employees’ questions and supporting training. The clearest impact appears where organisations can measure the tech’s outcomes, typically in time saved and the numbers of queries successfully resolved.
Fewer tickets, more first-time answers
IBM’s internal virtual agent, AskHR, was built to handle employee queries and automate routine HR actions. IBM says AskHR automates more than 80 internal HR tasks and has engaged in over two million conversations with employees every year. It uses a two-tier approach, where AI resolves routine issues, and human advisers handle more complex cases.
The company reports some operational benefits: a 94% success rate in answering commonly-asked questions, a 75% reduction in the number of lodged support tickets since 2016, and – the headline figure – a 40% reduction in HR operational costs over four years.
But it’s important to note that AI is not used by IBM to route queries to existing materials. The automation is capable of completing the transaction, thus reducing the need to hand-off queries to human staff.
Recruitment and onboarding efficiencies
Vodafone’s 2024 annual report describes an internal platform it calls ‘Grow with Vodafone‘. The company says it’s reduced its time-to-hire periods from 50 days to 48 days, made the job application process simpler, and added personalised skills-based job recommendations for applicants. That’s led to a 78% reduction in questions posed by potential applicants and those onboarding into new roles.
The company also has a global headcount planning tool that reduces the manual work needed to assemble necessary data, plus there’s an AI-powered global HR ‘data lake’ that standardises dashboards and reduces the need for manual reporting – stakeholders can dive into the data themselves and surface the insights they need.
Training and internal support
Big employers have challengers getting new staff up to speed quickly; so-called time-to-competence. Bank of Americas’ newsroom describes how its onboarding and professional development organisation, ‘The Academy’ uses AI for interactive coaching, with employees completing over a million simulations in a year.
The organisation operates ‘Erica for Employees‘, an internal assistant that handles topics like health benefits and payroll or tax forms for employees. It’s used by over 90% of employees – for the IT service desk, having Erica triage situations is impactful, with a reduction of more than 50% in incoming calls.
Such tools reduce hidden work (searching, repeating questions, waiting for answers) and its associated costs. Plus, a shorter time-to-competence is especially valuable in regulated and customer-facing environments.
Frontline work at big employers
Walmart’s June 2025 corporate update describes rolling…
Source link
Disclaimer
We strive to uphold the highest ethical standards in all of our reporting and coverage. We blogs.grocliq.com want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.
Website Upgradation is going on for any glitch kindly connect at [email protected]
