“I don’t have that answer for you just now,” Pine Labs Chief Executive Officer (CEO) Amrish Rau said during the company’s Q3FY26 earnings call when an analyst asked how much user data tied to its agentic AI payments flow will be exposed to large language models (LLMs). The question probed the privacy safeguards behind Pine Labs’ emerging conversational AI payment experience, a product where users can initiate bill payments through prompts rather than conventional authorisation screens.
Earlier in the call, Rau said Pine Labs uses AI to write “about 21% of all code”, adding that the company applies it across product development, sales effectiveness, fraud monitoring, and support workflows. Yet the fintech company did not quantify how it handles privacy or accountability when AI systems initiate or assist with financial transactions.
Notably, Kiran Nambiar, Co-Founder and CEO of MYfi by TIFIN, previously told MediaNama that AI systems should act as “co-pilots [rather] than autonomous decision-makers” and that “every decision made by the AI agent should be logged, along with the rationale” to ensure traceability and accountability in financial contexts, when sharing his views on agentic AI payments implemented by Visa and Mastercard.
Elsewhere, in October 2025, Razorpay, the National Payments Corporation of India (NPCI), and OpenAI launched a pilot that enables agentic payments on ChatGPT, allowing users to complete Unified Payments Interface (UPI) transactions through conversation with the chatbot, the first such payment system in India.
Returning to the current Pine Labs earnings call, the CEO reiterated a broader vision statement: that is, to “build the best payments and commerce platform from Asia for the world”, a vision that relates to Pine Labs’ international expansion, and discussions about this aspect during the call.
International Expansion And Apple Pay
“We are currently present in almost 20 countries around the world,” Rau said, as he laid out Pine Labs’ approach to expanding beyond India. He told analysts that the company does not replicate India’s payments infrastructure overseas. “What we are not just doing is taking Indian payment platforms and going global”, he remarked, adding that Pine Labs instead builds for each market’s local payment systems, such as Aani in the United Arab Emirates (UAE) and PayNow in Singapore.
To illustrate this strategy, Rau pointed to Malaysia as the company’s first international market around 2019-2020, saying that “we work with 11 bank issuers in Malaysia”. He added that the company has deployed “tens of thousands of POS machines” in the country. According to Rau, the business in Malaysia has continued to grow at about 40%. He further explained that Pine Labs later entered Singapore, and is now also present across Middle Eastern markets.
During the call, Rau connected international expansion to cross-border payment use…
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