Workers grappling with the rapid growth of artificial intelligence have said they feel “devalued” by the technology and warned of a downward trajectory in the quality of work.
Recent analysis by the International Monetary Fund found AI would affect about 40% of jobs around the world. Its head, Kristalina Georgieva, has said: “This is like a tsunami hitting the labour market.”
Workers who have trained AI models to replace some or all of their roles tell the Guardian about their experiences.
The editor
‘I now earn less while working longer correcting the mistakes of AI editors’
Christie* edits papers for academics for whom English is a second language. She was asked to take part in a project to train new “assistant editors”, unaware that it was an AI programme that would lead to her being paid less.
“There was a huge shortage of qualified editors, so I assumed they were training up more [people] to take some of the load,” says Christie, 55, who lives in the UK. “Then they got me to correct the mistakes of these assistant editors. But the new editors were making strange mistakes, like inserting unnecessary full stops or changing the names of countries to nonsense.”
Christie says she “meticulously and respectfully pointed out these errors”.
However, the errors kept happening and “sometimes they got worse”. Then, a few months later, she found out who “the editors” were.
“In a newsletter, the company admitted that these assistant editors were actually an AI,” says Christie. “Going forward, all jobs would be pre-edited by it, and our fee would be reduced, so I now earn less money for correcting the mistakes of an AI, which takes me longer than editing from scratch.
“There is this groupthink in the company that they must implement AI.”
Christie says she feels “devalued, betrayed, and furious at this company”.
“I prioritise work from any other sources, but I am trapped in this toxic cycle, as they have the highest volume of work, and I still need to eat and pay rent. But a lot of people have quit,” she adds.
The palliative care consultant
‘AI struggled with patients’ pronunciation’
Mark Taubert, a palliative care consultant and professor, said he was excited to work on a pilot chatbot project to explore how technology could help patients navigate the complexities of metastatic cancer and palliative care.
Taubert, 51, who works at Velindre University NHS trust in Cardiff, was recorded over “several hours” for the chatbot and fed the computer with guidelines that would typically inform how he talks to patients.
“We asked patients to write down all their questions, and added patient information leaflets that we had previously written and agreed on,” he says. “We also considered questions I might get from my palliative care community of outpatients and inpatients, such as, ‘Can I drink alcohol when I am taking morphine?’”
The chatbot was mostly aimed at home patients who might have a question, for…
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