Read the Anthropic blog post here.
Anthropic will update its Privacy Policy, effective July 8, 2026, to expand the types of user data it collects and how it uses that data. These changes apply only to consumer accounts, including Claude Free, Pro, and Max plans. They do not affect Claude Team, Enterprise, the Developer Platform, or services governed by separate commercial agreements.
As Claude handles more complex, multi-step tasks and integrates with third-party apps and services, Anthropic now discloses what data is shared with external services and what data it receives in return after task completion.
Verification may require a government ID and a selfie: According to Anthropic’s support page, Claude users may encounter verification prompts when using specific features, during platform integrity checks, or for safety and compliance purposes.
The company states that users may need a government-issued photo ID and a camera-equipped device. Accepted IDs include passports, driver’s licences, state or provincial ID cards, and national identity cards. The ID must be original, physical, government-issued, legible, undamaged, and include a photograph. Anthropic does not accept photocopies, screenshots, scans, photos of photos, digital or mobile IDs, student IDs, employee badges, library cards, bank cards, or temporary paper IDs.
Persona handles ID and selfie collection: Anthropic uses Persona Identities as its identity verification partner. According to Anthropic’s support page, Anthropic acts as the data controller for verification data, while Persona processes that data on its behalf. ID and selfie images are collected and stored by Persona, not on Anthropic’s systems.
Anthropic can access verification records through Persona’s platform during appeals. Persona is contractually limited to using the data for verification, support, and fraud prevention. The data is encrypted both in transit and at rest and is not used to train models.
Persona must delete verification data in accordance with Anthropic’s retention limits and applicable law, but the support page does not specify a retention period. Since verification requires government IDs and live selfies, this omission is significant, especially for non-US users who may be uncertain about where their data is stored, who can access it, and which jurisdiction applies.
Verification failures can affect account access: Anthropic states that verification may fail because of a blurry photo, an unreadable document, an expired ID, or technical issues. Users are advised to retry with better lighting, ensure that the document is clear and valid, or contact Anthropic if problems persist.
The company notes that accounts may be banned after verification for repeated policy violations, account creation from unsupported locations, violations of the Terms of Service, or use by individuals under 18. Users who believe their account was banned in error may appeal through…
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