Krista Pawloski remembers the single defining moment that shaped her opinion on the ethics of artificial intelligence. As an AI worker on Amazon Mechanical Turk – a marketplace that allows companies to hire workers to perform tasks like entering data or matching an AI prompt with its output – Pawloski spends her time moderating and assessing the quality of AI-generated text, images and videos, as well as some factchecking.
Roughly two years ago, while working from home at her dining room table, she took up a job designating tweets as racist or not. When she was presented with a tweet that read “Listen to that mooncricket sing”, she almost clicked on the “no” button before deciding to check the meaning of the word “mooncricket”, which, to her surprise, was a racial slur against Black Americans.
“I sat there considering how many times I may have made the same mistake and not caught myself,” said Pawloski.
The potential scale of her own errors and those of thousands of other workers like her made Pawloski spiral. How many others had unknowingly let offensive material slip by? Or worse, chosen to allow it?
After years of witnessing the inner workings of AI models, Pawloski decided to no longer use generative AI products personally and tells her family to steer clear of them.
“It’s an absolute no in my house,” said Pawloski, referring to how she doesn’t let her teenage daughter use tools like ChatGPT. And with the people she meets socially, she encourages them to ask AI about something they are very knowledgable in so they can spot its errors and understand for themselves how fallible the tech is. Pawloski said that every time she sees a menu of new tasks to choose from on the Mechanical Turk site, she asks herself if there is any way what she’s doing could be used to hurt people – many times, she says, the answer is yes.
A statement from Amazon said that workers can choose which tasks to complete at their discretion and review a task’s details before accepting it. Requesters set the specifics of any given task, such as allotted time, pay and instruction levels, according to Amazon.
“Amazon Mechanical Turk is a marketplace that connects businesses and researchers, called requesters, with workers to complete online tasks, such as labeling images, answering surveys, transcribing text or reviewing AI outputs,” said Montana MacLachlan, an Amazon spokesperson.
Pawloski isn’t alone. A dozen AI raters, workers who check an AI’s responses for accuracy and groundedness, told the Guardian that, after becoming aware of the way chatbots and image generators function and just how wrong their output can be, they have begun urging their friends and family not to use generative AI at all – or at least trying to educate their loved ones on using it cautiously. These trainers work on a range of AI models – Google’s Gemini, Elon Musk’s Grok, other popular models, and several smaller or lesser-known bots.
One worker, an AI…
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