Generative AI is not arriving with a bang, it’s slowly creeping into the software that companies already use on a daily basis. Whether it is video conferencing or CRM, vendors are scrambling to integrate AI copilots and assistants into their SaaS applications. Slack can now provide AI summaries of chat threads, Zoom can provide meeting summaries, and office suites such as Microsoft 365 contain AI assistance in writing and analysis. This trend of AI usage implies that the majority of businesses are awakening to a new reality: AI capabilities have…
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