At Reliance’s recent annual general meeting, Akash Ambani, the Managing Director of Jio Platforms, announced an AI agent that can be triggered with the “Hey Jio” keyword while you are on a call with someone.
“No app to download, no number to add, available to every Jio customer in every Indian language. Just say ‘Hey, Jio.’ And your AI agent joins the call for as long as you like, always, and only with your consent.” —Akash Ambani, MD of Jio Platforms.
Watch Akash Ambani’s announcement, including the recorded video demo of the AI agent, from 38:00 to 41:00 through this time-stamped URL.
He said the AI agent can do the following things:
- Transcribe, summarise, and list action items discussed.
- Identify multi-speakers in conference calls (up to eight);
- Do tasks like ordering food, booking a cab, reserving a table, or scheduling a meeting discussed during the call.
Here are a few questions we have for Jio:
- Since Jio’s network-level AI agents are triggered by the ‘Hey Jio’ keyword, it might be required for it to process each spoken word. So, does it mean that Jio will continuously listen and process each spoken word on every call on its network?
If the keyword detection runs at the device level (locally), then no audio would have to leave the device unless or until the triggering keyword is detected. Such privacy-respecting architecture should be ideally used. However, Jio explicitly said that their AI agent is built “into the heart of the Jio network.”
How does this work at the network level without necessarily processing each word? If this is the behind-the-scenes mechanism, i.e., every conversation is subject to AI processing, then it’s clearly a privacy violation if the purpose limitation principles are not followed under the DPDP Act.
This gives another reason to rely on end-to-end-encrypted internet calls over cellular calls.
Read more about how Amazon’s Alexa handles your data here: [ Original | Archived ]
This brings us to the question: Is my call data being used to train AI models right now?
Reliance Jio’s Privacy Policy doesn’t specifically mention anything about AI data training. However, it reads that non-personal information will be used to analyse trends and learn user behaviour. Here is the archived version of its privacy policy. Read Privacy Policy here: [ Original | Archived ]
- If I am the unconsented user on the network, during the call, if the other person invokes the AI agent, Akash Ambani says that the other user will be notified. This is okay. But, will I have an option to disable the AI agent on the call?
Because consent can’t be one-way when it involves two or more individuals. It has to be on both sides. And, moreover, notification shouldn’t be deemed as consent. It is the announcement/declaration, not a question of consent. Under India’s DPDP Act, consent should be free, specific, informed, and…
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