Car rental giant Hertz is facing some blowback as customers report that its “AI-powered” vehicle scanner charges them hundreds of dollars for tiny cosmetic dings.
Earlier this summer, a Hertz customer in Atlanta was charged a jaw-dropping $440 for an inch-long bit of curb rash — a cosmetic scuff — on the wheel of his rental, as our sister site The Drive first reported. Out of that, $190 was earmarked for “processing” and “administrative” fees, which were automatically calculated by the rental company’s opaque scanning system.
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