A backlash is brewing against Meta over what it permits its AI chatbots to say.
An internal Meta policy document, seen by Reuters, showed the social-media giant’s guidelines for its chatbots allowed the AI to “engage a child in conversations that are romantic or sensual”, generate false medical information, and assist users in arguing that Black people are “dumber than white people”.
Singer Neil Young quit the social media platform on Friday, his record company said in a statement, the latest in a string of the singer’s online-oriented protests.
“At Neil Young’s request, we are no longer using Facebook for any Neil Young related activities,” Reprise Records announced. “Meta’s use of chatbots with children is unconscionable. Mr. Young does not want a further connection with Facebook.”
The report also has generated a response from US lawmakers.
Senator Josh Hawley, a Republican from Missouri, launched an investigation into the company Friday, writing in a letter to Mark Zuckerberg that he would investigate “whether Meta’s generative-AI products enable exploitation, deception, or other criminal harms to children, and whether Meta misled the public or regulators about its safeguards”. Republican senator Marsha Blackburn of Tennessee said she supports an investigation into the company.
Senator Ron Wyden, a Democrat from Oregon, called the policies “deeply disturbing and wrong”, adding that section 230, a law that shields internet companies from liability for the content posted to their platforms, should not protect companies’ generative AI chatbots.
“Meta and Zuckerberg should be held fully responsible for any harm these bots cause,” he said.
On Thursday, Reuters published an article about internal Meta policy documents that detailed ways in which chatbots are allowed to generate content. Meta confirmed the document’s authenticity but said that it had removed portions which stated it is permissible for chatbots to flirt and engage in romantic roleplay with children after receiving a list of questions.
According to Meta’s 200-page internal policy seen by Reuters, titled “GenAI: Content Risk Standards”, the controversial rules for chatbots were approved by Meta’s legal, public policy and engineering staff, including its chief ethicist.
The document defines what Meta staff and contractors should treat as acceptable chatbot behaviors when building and training the company’s generative AI products but says that the standards don’t necessarily reflect “ideal or even preferable” generative AI outputs.
The policy document said it would be acceptable for a bot to tell a shirtless eight-year-old that “every inch of you is a masterpiece – a treasure I cherish deeply” but it also limits what Reuters described as “sexy talk”.
The document states, for example, that “it is unacceptable to describe a child under 13 years old in terms that indicate they are sexually desirable, including phrases like “soft…
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