Many PPC advertisers obsess over click-through rates, using them as a quick measure of ad performance.
But CTR alone doesn’t tell the whole story – what matters most is what happens after the click. That’s where many campaigns go wrong.
The problem with chasing high CTRs
Most advertisers think the ad with the highest CTR is often the best. It should have a high Quality Score and attract lots of clicks.
However, in most cases, lower CTR ads usually outperform higher CTR ads in terms of total conversions and revenue.
If all I cared about was CTR, then I could write an ad:
- “Free money.”
- “Claim your free money today.”
- “No strings attached.”
That ad would get an impressive CTR for many keywords, and I’d go out of business pretty quickly, giving away free money.
When creating ads, we must consider:
- Type of searchers we want to attract.
- Ensure the users are qualified.
- Set expectations for the landing page.
I can take my free money ad and refine it:
- “Claim your free money.”
- “Explore college scholarships.”
- “Download your free guide.”
I’ve now:
- Told searchers they can get free money for college through scholarships if they download a guide.
- Narrowed down my audience to people who are willing to apply for scholarships and willing to download a guide, presumably in exchange for some information.
If you focus solely on CTR and don’t consider attracting the right audience, your advertising will suffer.
While this sentiment applies to both B2C and B2B companies, B2B companies must be exceptionally aware of how their ads appear to consumers versus business searchers.
B2B companies must pre-qualify searchers
If you are advertising for a B2B company, you’ll often notice that CTR and conversion rates have an inverse relationship. As CTR increases, conversion rates decrease.
The most common reason for this phenomenon is that consumers and businesses can search for many B2B keywords.
B2B companies must try to show that their products are for businesses, not consumers.
For instance, “safety gates” is a common search term.
The majority of people looking to buy a safety gate are consumers who want to keep pets or babies out of rooms or away from stairs.
However, safety gates and railings are important for businesses with factories, plants, or industrial sites.
These two ads are both for companies that sell safety gates. The first ad’s headlines for Uline could be for a consumer or a business.
It’s not until you look at the description that you realize this is for mezzanines and catwalks, which is something consumers don’t have in their homes.
As many searchers do not read descriptions, this ad will attract both B2B and B2C searchers.
The second ad mentions Industrial in the headline and follows that up with a mention of OSHA compliance in the description and the sitelinks.
While both…
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