Just a few years ago, the cloud was touted as the “magic pill” for any cyber threat or performance issue. Many were lured by the “always-on” dream, trading granular control for the convenience of managed services.
In recent years, many of us have learned (often the hard way) that public cloud service providers are not immune to attacks and SaaS downtime, hiding behind the Shared Responsibility cushion. To stay operational, competitive, and resilient in today’s threat landscape, teams must move beyond the dependency on SaaS providers and understand what cyber resilience really means.
The Myth of DevOps SaaS Resilience
In 2024 alone, popular DevOps SaaS platforms—like GitHub, Jira, or Azure DevOps—experienced 502 incidents in total, which resulted in degraded performance and outages totaling over 4,755 hours. The conclusion is clear: Entrusting “the big players” with your source code, development metadata, and workflow projects doesn’t make your business immune to downtime and subsequent financial loss.
The Numbers Say It All
According to the 2024 CISO’s Guide to DevOps Threats report by GitProtect, leading cloud DevOps services suffered from 48 critical and major incidents. Comparing this with the 2025 edition of the report we’ve been working on by analyzing official providers’ and third-party communications (to be published soon), we can see a 69% increase year-over-year (YoY) with 156 critical and major incidents in total!
The total time of service performance degradation jumped from 4,755 hours in 2024 to over 9,255 hours in 2025. Whether it’s total downtime, login failures, or sluggish responsiveness, these disruptions are becoming a relentless threat to daily operations.
For detailed overviews of the most prominent incidents, we encourage you to look inside the report.
The Model of Shared Responsibility
The Shared Responsibility model is a common agreement between your business and a SaaS provider, where they are responsible for their cloud infrastructure, but you’re responsible for your data within it, including source code repositories, metadata, issues, or anything else. Even though some providers might offer help in restoring data, the nature and scope of this help are not always clear. Ultimately, you bear the final responsibility.
Furthermore, shared responsibility provisions might also apply to backups you make in the provider’s cloud, using native backup features. Some providers explicitly state that you can’t use such backups to revert certain types of changes (e.g., intentional deletion), leaving you exposed.
The bottom line: No DevOps SaaS provider is contractually obligated to protect or restore your data.
The Single Point of Failure
Relying on the native DevOps cloud backups without a multi‑layered data protection strategy is becoming increasingly risky.
First, backing up your code within the same infrastructure as your production creates a single point of failure. Everyone knows the proverb about not keeping all…
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