About 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don’t, and 10% are unsure.
When a Google AI Overview accompanies search results, people are less likely to click through on a traditional result. A separate Pew study last year found that people who saw an AI summary clicked on a traditional search result 8% of the time, compared with 15% when no AI summary appeared. The difference suggests that, in some cases, Google AI Overviews may replace browsing instead of encouraging it.
Chatbot Adoption & Use
Another 49% of U.S. adults say they use AI chatbots. That’s up from 33% in 2024, though Pew notes the question wording changed between surveys. Taken together, the data points to increased adoption of AI chatbot tools. Roughly one in four U.S. adults use chatbots daily.
When Pew first measured ChatGPT use in 2023, 18% of U.S. adults said they had tried it. Since then, the proportion has grown to 44%. ChatGPT leads the field, followed by Gemini at 24%, Copilot at 17%, Meta AI at 14%, Grok at 8%, Claude at 6%, and Character.ai at 3%.
People mainly use AI chatbots to search for information, but many adults also report using them for work or entertainment. Among all adults, 42% use chatbots to gather information, while 38% of employed adults use them for work tasks, and 25% use them for entertainment. About one-fifth use them for medical advice or diet and fitness information, 13% use them for news, 10% use them for emotional support, and 4% use them for companionship.
How Americans View AI’s Impact
Among U.S. adults overall, 40% predict AI will negatively affect society in the next 20 years. In contrast, far fewer expect a positive impact (16%), while 31% believe it will be equally positive and negative, and 13% are unsure. Expectations vary depending on whether the focus is society broadly or a person’s own life. While 40% predict AI will negatively affect society, a smaller share, 31%, say it will have a negative effect on their personal lives, while 23% expect a positive effect.
About seven in ten U.S. adults believe AI will make personal information less secure, while 3% say this information will become more secure. Another 10% say it won’t make much difference, and 16% are unsure.
Almost two-thirds of adults (63%) say AI is advancing too quickly, while just 2% say it’s advancing too slowly. Nineteen percent say it’s advancing at about the right pace, and 16% are unsure.
In a previous Pew Research Center survey, more adults expressed concern than excitement about the growing use of AI in daily life. That pattern has continued even as chatbot use has grown.
Young Adults: Highest Use, Deepest Doubts
Chatbot users come from all walks of life, but young adults are significantly more likely to use chatbot tools than older adults. Sixty-six percent of adults ages 18 to 29 use AI chatbots, compared with 61% of adults ages 30 to 49, 42% of those ages 50 to 64, and 23% of adults…
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